Consumer Mediation

In case of a dispute with us, please first try to resolve it amicably by sending us a written complaint directly, or to our Customer Relations Service where applicable. If no agreement is reached, or if we have not responded within a reasonable period of one (1) month, you — as a consumer within the meaning of Article L.612-2 of the French Consumer Code — may refer the dispute, free of charge, to the competent mediator named below, registered on the list established by the Commission for the Evaluation and Control of Consumer Mediation under Article L.615-1 of the French Consumer Code, in accordance with Article L.616-1 of the French Consumer Code.